VOIP stands for Voice Over Internet Protocol. This telephone solution uses computer based/internet technlogy to transmit telephone calls while behaving similarly to traditional telephone systems. Many VOIP solutions are based off site. There are also VOIP systems including Cisco, Avaya, Toshiba and Shoretel that reside in your facility. Either way, Solutions on Hold can provide the appropriate telephony files to make custom message on hold programs and professional greetings simple.
There are a few quick questions to help us maximize the effectiveness of your program and make it simple to implement. These questions can be posed to your VOIP provider, system provider, or your IT department.
**Certain on-site VOIP solutions also accept an external on hold device. This can be a better solution preventing your program from starting at the beginning each time. Plus, we have network load equipment that allows us to change the programs for you automatically.