For General Medical

At successful clinics and hospitals busy telephones are a natural part of everyday operations. Putting calls on hold is unavoidable and practical due to appointment setting, appointment changes, insurance questions, procedure questions, result calls, and inquiries about your services. Professional on hold programs are one of the most effective communication opportunities proven to keep callers on the line longer and calmer in the process. Together we’ll craft thoughtful and engaging messages that keep them engaged and informed. It sounds like a lot of work, but it’s not! Our creative team takes care of it all, from ideas and writing through to voicing and recording.

All of our audio recordings can be provided in the appropriate format from every type of phone system.

  • VOIP systems
  • Business systems
  • Multi-line phones

Please review a sampling of clinic and hospital messages below.

Script and Voice Samples:

Flu Season - Claire

Sample Script:

Fall season is flu season. While similar to a cold, the symptoms of the flu are much more intense and can include sudden onset of fever, headache, fatigue, cough, sore throat and body aches with symptoms lasting seven days or more. The best way to protect your family from the flu is to have them vaccinated each year. Approved for children six months of age and older, we urge you to have your family vaccinated as soon as possible. Please schedule your appointment when we return to the line.

Sample Voice:

Family-Centered Care - Laura

Sample Script:

Did you know that Family Medical Associates cares for your whole family? Our board-certified physicians specialize in primary care for every age and every stage of life from newborns to infants and adolescents to the elderly. Our compassionate approach to wellness aims to prevent, diagnose, and treat a variety of conditions before they become serious. We look forward to serving you in just a moment.

Sample Voice:

Whole Body Approach - Pam

Sample Script:

How are we different? Here at Family Medical Associates, we feel that optimum health is achieved through a whole body approach to wellness. Rather than simply treating your symptoms, our physicians are here to harmonize all aspects of your care, including disease prevention, lifestyle changes, and more to help you achieve lifelong wellness for every member of your family. We're looking forward to working together to make a difference in your life. Together, we're a team!

Sample Voice:

Patient Portal - Dan

Sample Script:

Committed to the latest innovations, we're always looking for new ways to help you take charge of your health! Be sure to ask about our Online Patient Portal, a valuable resource that allows you online access to your medical information. With the click of your mouse you can now view your medical chart, request appointments and refills, submit payments, and send us an email! It's convenient, secure, and an easy way to stay on top of your health. Talk to us today about setting up your account.

Sample Voice:

Lifelong Care - Andy

Sample Script:

Whether we've been seeing you for years or we're welcoming you for the first time, we're committed to making you feel like part of our family. If you're calling to schedule your first visit, we invite you to browse our website to get to know our staff and learn more about our services. You can also access our patient registration forms online to save time at your first appointment. Family Medical Associates looks forward to welcoming you to our family!

Sample Voice:

Giving Back - Baibi

Sample Script:

Giving back to the community is one of our most important core values! We are proud to partner with a number of philanthropic organizations and community events to help support the health and wellbeing of our area. In addition, we regularly donate to local schools, churches and charities to ensure we make a positive impact on our town it’s surrounding area. Thank you for selecting Family Medical Associates for your family's medical care.

Sample Voice:

Vitamin D- Angela

Sample Script:

What's all the buzz about vitamin D? As more information emerges about its effects on the body, we're learning about its importance in maintaining good health and preventing chronic diseases, including some forms of cancer. With an estimated one billion people worldwide with vitamin D deficiency, the good news is it can be easily corrected. Talk to Family Medical Associates at your next visit about the steps you can take to keep your vitamin D at a healthy level.

Sample Voice:

Urgent Care - Kelly

Sample Script:

In case of a medical emergency remember to always call 911 first. After hours urgent care is available to new and existing patients for minor illness or injury treatment. Laboratory and X-ray services are also available as well as some pharmacy services. No appointment for urgent care is necessary and most insurance plans are accepted. Please remember that standard clinic co-pays apply. For details on Family Medical Associates urgent care hours please visit us online or ask us when we return.

Sample Voice:

School and Sport Physicals - Eric

Sample Script:

Family Medical Associates provides school, sports, and camp physicals to area students and athletes. Physicals are required by most school systems as a prerequisite for participating in certain activities. For maximum convenience and adherence to school or camp policy please bring along a copy of their school physical forms. During summer it is advisable to schedule sports physicals in advance. Thank you for your call.

Sample Voice:

New Mothers - Kelly

Sample Script:

Did you know that Family Medical Associates also provides services for mothers and babies? This exciting time is full of questions, concerns, and changes and we are here to help get moms and babies off to a great start. Home visits from a maternal child health nurse allow us to check the physical health of newborns and mothers, provide feeding and safety tips, answer questions about infant care, administer treatments, provide breast feeding assistance, and to help with postpartum blues. In most cases insurance will cover two or more visits.

Sample Voice:

Prescription Refills - Pam

Sample Script:

Refilling your prescriptions is easier than ever, so if you need refills please call your local pharmacy or your mail order company today and have them send us a request form. Please remember that all prescription refill requests can take up to 48 hours to be completed. By contacting your local pharmacy you will eliminate further delays. The friendly team at Family Medical Associates will be glad to answer all of your healthcare questions in just a moment.

Sample Voice:

Physicals Preventative Care - Dan

Sample Script:

Routine well exams are an important part of your care, so be sure to schedule your physical visit well in advance to ensure your choice of date and time. Please keep in mind that during physical exams the discussion will be limited to general health. If you are ill please call for a sick appointment as early in the day as possible. During sick visits the discussion will be limited to the current problem. Thank you for making Family Medical Associates part of your wellness plan. Someone will be with you shortly.

Sample Voice:

Insurance - Andy

Sample Script:

We work with most major insurance plans and ask that you please remember to bring your current insurance information to each visit. It’s also important to stay up to date on your plans and the coverage so there are no surprises.  Together we will navigate the ever changing insurance market. We’ll be right back.

Sample Voice:

No sample voice available.

Charity - Angela

Sample Script:

Enhancing patients’ quality and length of life is the core of our service to the community, but it doesn’t stop there. Family Medical Associates gives back to our neighbors through event sponsorship, participation, and charitable donations. Promoting wellness and vitality is our specialty, whether it’s through the smiling faces of our nurses and doctors, or donations to worthy causes throughout the community. We’re always happy to serve at Family Medical Associates!

Sample Voice:

Immunizations and Flu Shots - Laura

Sample Script:

In addition to providing high-quality urgent care Family Medical Associates also, provides other necessary medical services such as immunizations for international travel, flu shots, immigration physicals, occupational medicine, and much more. Find out about this year’s flu shot schedules and options when we return.

Sample Voice:

Get Started Now

Take our FREE no obligation on hold preparation survey and
start talking the talk with fresh, productive on hold content.

GET STARTED NOW